Shipping & Delivery Policy \/ Frakt- och leveranspolicy<\/p>\n\n\n\n
Frakt- & leveransvillkor<\/p>\n\n\n\n
Last updated: 2026-10-22<\/p>\n\n\n\n
Version p\u00e5 svenska efter den engelska versionen.<\/p>\n\n\n\n
This Shipping & Delivery Policy applies to physical products purchased from Genuint \/ Liv T\u00f6rnqvist, a part of Brokling handelsbolag, org. no. 969799-5083 (\u201cwe\u201d, \u201cus\u201d), through genuint.nu. We are the seller of the products and we ship them ourselves. The policy is read together with our Terms & Conditions.<\/p>\n\n\n\n
We ship physical products to the countries available at checkout. Available shipping options and the shipping cost are shown clearly before you complete your purchase. Shipping costs may vary depending on the destination, the size and weight of the order and the delivery method you choose. We send orders with PostNord, DHL, or other shipping companies that provide the best service to your area. We do not ship to the United States or Canada.<\/p>\n\n\n\n
We send your order within 10 business days after we have received your payment. The estimated delivery time is shown at checkout or in your order confirmation and depends on the destination and the delivery method. Where a tracking number is available, we send it to you by e-mail.<\/p>\n\n\n\n
If no specific delivery time has been agreed, we deliver without undue delay and no later than 30 days after you placed your order.<\/p>\n\n\n\n
We deliver to the address you give us at checkout. Please make sure that your name, address and contact details are correct. If your parcel is delivered to a pick-up point, you will be told where and for how long you can collect it.<\/p>\n\n\n\n
If a parcel is returned to us because it was not collected or because the details you gave were incorrect, we will contact you to agree on a new delivery or a refund. We may charge reasonable costs for a new delivery if we told you this before you bought.<\/p>\n\n\n\n
We may offer shipping to countries outside Sweden. Customs duties, import taxes or other charges may apply to orders delivered outside Sweden, depending on the destination country. These charges are paid by you, and where required by law we give you information about them before you buy.<\/p>\n\n\n\n
We are responsible for the products until you, or a person you have appointed, have received them. If a parcel is lost or damaged in transport, contact us and we will send a new product or refund you.<\/p>\n\n\n\n
If your order is late, please contact us at info@genuint.nu<\/a>. If the product has not been delivered within the agreed time, or within 30 days if no time was agreed, you can ask us to deliver within a reasonable additional time. If we still do not deliver, you can cancel the purchase. You can cancel straight away if the delivery time was essential to you and we knew this, or if we tell you that we cannot deliver. If you cancel, we refund what you have paid within 14 days. You may also be entitled to compensation for losses caused by the delay, as provided by law.<\/p>\n\n\n\n If you are a consumer, you have a right of withdrawal of 14 days under Swedish law. For physical products the period starts the day you receive the product. If you buy several products that are delivered separately, it starts when you receive the last one. To withdraw, send a clear written notice to info@genuint.nu within the 14 days. You can use the model withdrawal form from the Swedish Consumer Agency, but you do not have to.<\/p>\n\n\n\n You return the products to us without undue delay, and no later than 14 days after you notified us that you are withdrawing. Send them to Brok 55, 471 93 K\u00e5llek\u00e4rr, Sweden.<\/p>\n\n\n\n You pay the cost of returning the products. The cost depends on the carrier you choose, and you should keep your proof of postage.<\/p>\n\n\n\n The products must be returned in essentially unchanged condition. If a product has lost value because it has been handled more than necessary to establish its nature and function, we may reduce the refund by that amount.<\/p>\n\n\n\n We refund your payment, including the standard shipping cost you paid, within 14 days from the day we receive the products back or you show that you have sent them, whichever is first. We do not refund extra costs that arise because you chose a more expensive delivery method than our standard option.<\/p>\n\n\n\n The right of withdrawal does not apply to products that have been made to your specifications or are clearly personalised.<\/p>\n\n\n\n If your order arrives damaged, is faulty or is incorrect, please contact us at info@genuint.nu<\/a> as soon as you notice, and give your order number and a description. If possible, keep the packaging and take photographs of the product and the packaging. You should contact us within a reasonable time after you notice the problem. A complaint made within two months of noticing it is always considered to be made in time.<\/p>\n\n\n\n We will correct the problem by repairing the product, replacing it, giving you a price reduction or refunding you, depending on what is appropriate. We pay the reasonable costs of returning a faulty or incorrect product. Your statutory rights regarding faulty, damaged or incorrectly delivered products are not affected by this policy.<\/p>\n\n\n\n Digital products, including Spaces Between Reset and guides, are not shipped physically. They are delivered electronically according to the information given when you buy. For digital delivery and the right of withdrawal, see our Digital Product Terms. Live services are covered by our Booking & Cancellation Policy.<\/p>\n\n\n\n Genuint \/ Liv T\u00f6rnqvist, a part of Brokling handelsbolag<\/p>\n\n\n\n Org. no. 969799-5083<\/p>\n\n\n\n Email: info@genuint.nu<\/a><\/p>\n\n\n\n Address: Brok 55, 471 93 K\u00e5llek\u00e4rr, Sweden<\/p>\n\n\n\n If you are dissatisfied, please contact us first so that we can try to find a solution together. We do not currently participate in the Swedish National Board for Consumer Disputes (ARN). For general advice, you can contact the Swedish Consumer Agency (konsumentverket.se) or Hall\u00e5 konsument (hallakonsument.se).<\/p>\n\n\n\n Frakt- och leveranspolicy<\/p>\n\n\n\n Senast uppdaterad: 2026-10-22<\/p>\n\n\n\n Denna frakt- och leveranspolicy g\u00e4ller f\u00f6r fysiska produkter som k\u00f6ps av Genuint \/ Liv T\u00f6rnqvist, en del av Brokling handelsbolag, org.nr 969799-5083 (\u201dvi\u201d, \u201doss\u201d), via genuint.nu. Vi \u00e4r s\u00e4ljare av produkterna och skickar dem sj\u00e4lva. Policyn l\u00e4ses tillsammans med v\u00e5ra Allm\u00e4nna villkor.<\/p>\n\n\n\n Vi skickar fysiska produkter till de l\u00e4nder som \u00e4r tillg\u00e4ngliga i kassan. Tillg\u00e4ngliga fraktalternativ och fraktkostnaden visas tydligt innan du slutf\u00f6r ditt k\u00f6p. Fraktkostnaden kan variera beroende p\u00e5 destination, orderns storlek och vikt samt valt leveranss\u00e4tt. Vi skickar best\u00e4llningar med PostNord, DHL eller annan transport\u00f6r som erbjuder b\u00e4st l\u00f6sning f\u00f6r ditt omr\u00e5de. Vi skickar inte till USA eller Kanada.<\/p>\n\n\n\n Vi skickar din best\u00e4llning inom 10 arbetsdagar efter att vi har tagit emot din betalning. Ber\u00e4knad leveranstid anges i kassan eller i din orderbekr\u00e4ftelse och beror p\u00e5 destination och leveranss\u00e4tt. N\u00e4r ett sp\u00e5rningsnummer finns skickar vi det till dig via e-post.<\/p>\n\n\n\n Om ingen s\u00e4rskild leveranstid har avtalats levererar vi utan on\u00f6digt dr\u00f6jsm\u00e5l och senast 30 dagar efter att du lade din best\u00e4llning.<\/p>\n\n\n\n Vi levererar till den adress du anger i kassan. Se till att ditt namn, din adress och dina kontaktuppgifter \u00e4r korrekta. Om ditt paket levereras till ett utl\u00e4mningsst\u00e4lle f\u00e5r du information om var och hur l\u00e4nge du kan h\u00e4mta det.<\/p>\n\n\n\n Om ett paket kommer tillbaka till oss eftersom det inte har h\u00e4mtats ut eller eftersom uppgifterna du angav var felaktiga, kontaktar vi dig f\u00f6r att komma \u00f6verens om en ny leverans eller \u00e5terbetalning. Vi kan ta ut rimliga kostnader f\u00f6r en ny leverans om vi har informerat om det innan du k\u00f6pte.<\/p>\n\n\n\n Vi kan erbjuda leverans till l\u00e4nder utanf\u00f6r Sverige. Tullavgifter, importskatter eller andra kostnader kan tillkomma vid leverans utanf\u00f6r Sverige, beroende p\u00e5 mottagarlandet. Dessa kostnader betalas av dig, och n\u00e4r lagen kr\u00e4ver det ger vi dig information om dem f\u00f6re k\u00f6pet.<\/p>\n\n\n\n Vi ansvarar f\u00f6r produkterna tills du, eller en person du har utsett, har tagit emot dem. Om ett paket f\u00f6rloras eller skadas under transporten, kontakta oss s\u00e5 skickar vi en ny produkt eller \u00e5terbetalar dig.<\/p>\n\n\n\n Om din best\u00e4llning \u00e4r f\u00f6rsenad, kontakta oss p\u00e5 info@genuint.nu<\/a>. Om produkten inte har levererats inom den avtalade tiden, eller inom 30 dagar om ingen tid har avtalats, kan du be oss leverera inom en rimlig till\u00e4ggstid. Levererar vi \u00e4nd\u00e5 inte kan du h\u00e4va k\u00f6pet. Du kan h\u00e4va direkt om leveranstiden var avg\u00f6rande f\u00f6r dig och vi k\u00e4nde till det, eller om vi meddelar att vi inte kan leverera. Om du h\u00e4var k\u00f6pet \u00e5terbetalar vi det du har betalat inom 14 dagar. Du kan ocks\u00e5 ha r\u00e4tt till ers\u00e4ttning f\u00f6r skada som f\u00f6rseningen har orsakat, enligt vad lagen anger.<\/p>\n\n\n\n Om du \u00e4r konsument har du 14 dagars \u00e5ngerr\u00e4tt enligt svensk lag. F\u00f6r fysiska produkter b\u00f6rjar \u00e5ngerfristen l\u00f6pa den dag du tar emot produkten. Om du k\u00f6per flera produkter som levereras separat b\u00f6rjar den l\u00f6pa n\u00e4r du tar emot den sista. F\u00f6r att \u00e5ngra dig skickar du ett tydligt skriftligt meddelande till broklinghb@gmail.com<\/a> inom 14 dagar. Du kan anv\u00e4nda Konsumentverkets modellformul\u00e4r f\u00f6r \u00e5ngerr\u00e4tt, men du m\u00e5ste inte.<\/p>\n\n\n\n Du skickar tillbaka produkterna till oss utan on\u00f6digt dr\u00f6jsm\u00e5l, och senast 14 dagar efter att du meddelade att du \u00e5ngrar dig. Skicka dem till Brok 55, 471 93 K\u00e5llek\u00e4rr, Sverige.<\/p>\n\n\n\n Du betalar kostnaden f\u00f6r att returnera produkterna. Kostnaden beror p\u00e5 vilken transport\u00f6r du v\u00e4ljer, och du b\u00f6r spara kvittot p\u00e5 att du har skickat dem.<\/p>\n\n\n\n Produkterna ska returneras i i huvudsak of\u00f6r\u00e4ndrat skick. Om en produkt har minskat i v\u00e4rde eftersom den har hanterats mer \u00e4n vad som beh\u00f6vs f\u00f6r att fastst\u00e4lla dess beskaffenhet och funktion kan vi minska \u00e5terbetalningen med motsvarande belopp.<\/p>\n\n\n\n Vi \u00e5terbetalar din betalning, inklusive den vanliga fraktkostnad du har betalat, inom 14 dagar fr\u00e5n den dag vi f\u00e5r tillbaka produkterna eller du visar att du har skickat dem, beroende p\u00e5 vilket som intr\u00e4ffar f\u00f6rst. Vi \u00e5terbetalar inte extra kostnader som uppst\u00e5r om du har valt ett dyrare leveranss\u00e4tt \u00e4n v\u00e5rt vanliga alternativ.<\/p>\n\n\n\n \u00c5ngerr\u00e4tten g\u00e4ller inte f\u00f6r produkter som har tillverkats enligt dina specifikationer eller har en tydlig personlig pr\u00e4gel.<\/p>\n\n\n\n\n
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