{"id":629,"date":"2026-10-10T13:06:49","date_gmt":"2026-10-10T13:06:49","guid":{"rendered":"https:\/\/genuint.nu\/?page_id=629"},"modified":"2026-10-26T08:28:21","modified_gmt":"2026-10-26T08:28:21","slug":"booking-and-cancellation","status":"publish","type":"page","link":"https:\/\/genuint.nu\/sv\/booking-and-cancellation\/","title":{"rendered":"Booking and cancellation"},"content":{"rendered":"

Booking & Cancellation Policy \/ Boknings- och avbokningspolicy<\/p>\n\n\n\n

Booking & Cancellation Policy<\/p>\n\n\n\n

Last updated: 2026-10-22<\/p>\n\n\n\n

Version p\u00e5 svenska efter den engelska.<\/p>\n\n\n\n

This Booking & Cancellation Policy applies to live services booked with Genuint \/ Liv T\u00f6rnqvist, a trading partnership (handelsbolag), org. no. 969799-5083 “Brokling handelsbolag” (\u201cwe\u201d, \u201cus\u201d). The services covered are Personal Training, Nutrition coaching, Movement & Fascia sessions, Energy Medicine sessions and other live sessions. All live sessions are delivered digitally (online). Our live services are currently not offered to clients located in the USA or Canada.<\/p>\n\n\n\n

Digital products, such as guides, e-books and individual training or nutrition documents, are covered by our separate Digital Product Terms.<\/p>\n\n\n\n

    \n
  1. Booking and payment<\/li>\n<\/ol>\n\n\n\n

    Live services and packages are booked by contacting us by e-mail at info@genuint.nu. Information about each service, such as price, duration and content, is given on the relevant page of our website.<\/p>\n\n\n\n

    A request is not a booking. The appointment is booked, and the agreement for the service is made, once we have confirmed it by e-mail. The confirmation contains the price, the time, the payment details and the link to the online meeting. If you have a package, each session is booked separately by contacting us.<\/p>\n\n\n\n

    Payment is made before the session takes place, using a payment link or an invoice that we send you when we confirm the booking. If you are located in Sweden and prefer to pay by invoice, please tell us when you book. Invoice payment is only offered to customers in Sweden and only if we have agreed on it in advance.<\/p>\n\n\n\n

      \n
    1. Cancelling or rescheduling<\/li>\n<\/ol>\n\n\n\n

      If you need to cancel or reschedule, please contact us as soon as possible at info@genuint.nu<\/a>. Notice is considered given when we have received it. The time is counted back from the agreed start time of the session. Rescheduling is treated as a cancellation of the original appointment.<\/p>\n\n\n\n

      More than 24 hours before the session: no fee.<\/p>\n\n\n\n

      Between 24 and 12 hours before the session: 50% of the price of the session.<\/p>\n\n\n\n

      Less than 12 hours before the session, or if you do not attend: 100% of the price of the session.<\/p>\n\n\n\n

      The fee reflects the time we have reserved for you, which can no longer be offered to others. If you have a package of sessions, the same percentages are applied to the value of one session and deducted from your remaining balance. If you have paid for a single session, the fee is deducted from what you have paid and the rest is refunded.<\/p>\n\n\n\n

      We may, at our discretion, offer a new time or waive the fee, for example in cases of illness or other special circumstances.<\/p>\n\n\n\n

        \n
      1. If you are late<\/li>\n<\/ol>\n\n\n\n

        If you arrive late to an online session, the session still ends at the agreed time. The time you miss is not made up for, and the price does not change. If you are more than 15 minutes late without contacting us, the appointment may be treated as a no-show (100% fee).<\/p>\n\n\n\n

          \n
        1. Technical problems<\/li>\n<\/ol>\n\n\n\n

          Online sessions depend on a stable internet connection and a working device. We recommend that you test your link, sound and camera in advance.<\/p>\n\n\n\n

          If the problem is on our side (for example our connection or platform), we will offer you the lost time at a time we agree on, or refund the part of the session that could not be provided.<\/p>\n\n\n\n

          If the problem is on your side, we will help you solve it quickly, for example by switching to a phone call. If the session cannot be carried out, the rules in sections 2 and 3 apply. If the problem was brief and occasional, we may, at our discretion, offer you the lost time. We may decline to offer lost time if technical problems occur repeatedly.<\/p>\n\n\n\n

            \n
          1. If you are unable to attend<\/li>\n<\/ol>\n\n\n\n

            If you become ill or are otherwise unable to attend, please contact us as soon as possible. Where possible, we will try to arrange another time.<\/p>\n\n\n\n

              \n
            1. If we need to cancel or reschedule<\/li>\n<\/ol>\n\n\n\n

              If we need to change or cancel an appointment, we will contact you as soon as reasonably possible and offer you another time. If we are unable to provide the booked service, you are entitled to a refund of what you have paid for the part that was not provided, to the extent required by applicable law. Refunds are made within 14 days using the same payment method you used.<\/p>\n\n\n\n

                \n
              1. Packages and ongoing coaching<\/li>\n<\/ol>\n\n\n\n

                A package of sessions is valid from the date the agreement is made: 6 months for packages of 3 or 5 sessions, and 12 months for packages of 10 sessions. All sessions must be booked and used within this period. Sessions that have not been used when the period ends expire without refund, but may be extended at our discretion, for example in cases of illness. Packages are personal and cannot be transferred to someone else. Any binding period and notice period for ongoing coaching are stated when you book.<\/p>\n\n\n\n

                  \n
                1. Right of withdrawal<\/li>\n<\/ol>\n\n\n\n

                  If you are a consumer and book a service remotely, for example through our website or by e-mail, you generally have a statutory right of withdrawal of 14 days from the day the agreement is made, under the Swedish Distance and Off-Premises Contracts Act (distansavtalslagen). To withdraw, send us a written notice, for example by e-mail.<\/p>\n\n\n\n

                  If you have asked us to start the service during the withdrawal period and then withdraw, you must pay a proportionate amount for what has been provided until you withdrew. If a service has been fully provided and you have expressly agreed to it starting during the withdrawal period, the right of withdrawal ends. When you book, we ask you to confirm in writing, for example by replying to our e-mail, that you request the service to start within the withdrawal period.<\/p>\n\n\n\n

                  The right of withdrawal does not apply to training and Movement & Fascia sessions booked for a specific date and time, as these are leisure activities provided on a specific date. For these sessions, the cancellation rules in section 2 apply instead. For other services, the statutory right of withdrawal applies unless an exception applies.<\/p>\n\n\n\n

                  If you withdraw from a package, sessions that have been carried out, or that are booked for a specific date and time, are paid at the package price divided by the number of sessions in the package. The remaining amount is refunded within 14 days using the same payment method you used.<\/p>\n\n\n\n

                  Nothing in this policy limits any statutory right you have as a consumer.<\/p>\n\n\n\n

                    \n
                  1. Kontakt<\/li>\n<\/ol>\n\n\n\n

                    Genuint \/ Liv T\u00f6rnqvist (handelsbolag), org. no. 969799-5083<\/p>\n\n\n\n

                    Email: info@genuint.nu<\/a><\/p>\n\n\n\n

                    Address: Brok 55, 471 93 K\u00e5llek\u00e4rr, Sweden<\/p>\n\n\n\n

                    If you are dissatisfied, please contact us first so that we can try to find a solution together. We do not currently participate in the Swedish National Board for Consumer Disputes (ARN). For general advice, you can contact the Swedish Consumer Agency (konsumentverket.se) or Hall\u00e5 konsument (hallakonsument.se).<\/p>\n\n\n\n

                    Genuint.nu is a part of Brokling handelsbolag.<\/p>\n\n\n\n

                    Boknings- och avbokningspolicy<\/p>\n\n\n\n

                    Senast uppdaterad: 2026-10-22<\/p>\n\n\n\n

                    Denna boknings- och avbokningspolicy g\u00e4ller f\u00f6r live-tj\u00e4nster som bokas hos Genuint \/ Liv T\u00f6rnqvist, handelsbolag, org.nr 969799-5083 “Brokling handelsbolag” (\u201dvi\u201d, \u201doss\u201d). Tj\u00e4nsterna som omfattas \u00e4r personlig tr\u00e4ning, nutritionscoachning, Movement & Fascia, sessioner i energimedicin och andra live-sessioner. Alla live-sessioner genomf\u00f6rs digitalt (online). V\u00e5ra live-tj\u00e4nster erbjuds f\u00f6r n\u00e4rvarande inte till kunder som befinner sig i USA eller Kanada.<\/p>\n\n\n\n

                    Digitala produkter, till exempel guider, e-b\u00f6cker och individuella dokument med tr\u00e4ningsuppl\u00e4gg eller kostr\u00e5dgivning, omfattas av v\u00e5ra separata Villkor f\u00f6r digitala produkter.<\/p>\n\n\n\n

                      \n
                    1. Bokning och betalning<\/li>\n<\/ol>\n\n\n\n

                      Live-tj\u00e4nster och paket bokas genom att du kontaktar oss via e-post p\u00e5 info@genuint.nu. Information om varje tj\u00e4nst, till exempel pris, l\u00e4ngd och inneh\u00e5ll, anges p\u00e5 den aktuella sidan p\u00e5 v\u00e5r webbplats.<\/p>\n\n\n\n

                      En f\u00f6rfr\u00e5gan \u00e4r inte en bokning. Tiden \u00e4r bokad, och avtalet om tj\u00e4nsten ing\u00e5s, n\u00e4r vi har bekr\u00e4ftat den via e-post. Bekr\u00e4ftelsen inneh\u00e5ller pris, tid, betalningsuppgifter och l\u00e4nken till det digitala m\u00f6tet. Har du ett paket bokas varje pass f\u00f6r sig genom att du kontaktar oss.<\/p>\n\n\n\n

                      Betalning sker innan sessionen \u00e4ger rum, via en betall\u00e4nk eller en faktura som vi skickar n\u00e4r vi bekr\u00e4ftar bokningen. Om du befinner dig i Sverige och vill betala mot faktura, meddela det n\u00e4r du bokar. Faktura erbjuds endast kunder i Sverige och endast om vi har kommit \u00f6verens om det i f\u00f6rv\u00e4g.<\/p>\n\n\n\n

                        \n
                      1. Avbokning och ombokning<\/li>\n<\/ol>\n\n\n\n

                        Om du beh\u00f6ver avboka eller boka om, kontakta oss s\u00e5 snart som m\u00f6jligt p\u00e5 info@genuint.nu<\/a>. Avbokningen r\u00e4knas som mottagen n\u00e4r vi har tagit emot den. Tiden r\u00e4knas bak\u00e5t fr\u00e5n sessionens bokade starttid. Ombokning behandlas som en avbokning av den ursprungliga tiden.<\/p>\n\n\n\n

                        Mer \u00e4n 24 timmar f\u00f6re sessionen: ingen avgift.<\/p>\n\n\n\n

                        Mellan 24 och 12 timmar f\u00f6re sessionen: 50 % av sessionens pris.<\/p>\n\n\n\n

                        Mindre \u00e4n 12 timmar f\u00f6re sessionen, eller om du uteblir: 100 % av sessionens pris.<\/p>\n\n\n\n

                        Avgiften motsvarar den tid vi har reserverat f\u00f6r dig och som inte l\u00e4ngre kan erbjudas andra. Om du har ett paket med flera sessioner till\u00e4mpas samma procentsatser p\u00e5 v\u00e4rdet av en session och dras fr\u00e5n ditt \u00e5terst\u00e5ende saldo. Har du betalat f\u00f6r en enskild session dras avgiften fr\u00e5n det du har betalat och resten betalas tillbaka.<\/p>\n\n\n\n

                        Vi kan efter eget gottfinnande erbjuda en ny tid eller avst\u00e5 fr\u00e5n avgiften, till exempel vid sjukdom eller andra s\u00e4rskilda omst\u00e4ndigheter.<\/p>\n\n\n\n

                          \n
                        1. Om du \u00e4r sen<\/li>\n<\/ol>\n\n\n\n

                          Kommer du f\u00f6r sent till en digital session slutar sessionen \u00e4nd\u00e5 vid den bokade tiden. Den tid du missar ers\u00e4tts inte och priset \u00e4ndras inte. Om du \u00e4r mer \u00e4n 15 minuter sen utan att h\u00f6ra av dig kan bokningen behandlas som utebliven (100 % avgift).<\/p>\n\n\n\n

                            \n
                          1. Tekniska problem<\/li>\n<\/ol>\n\n\n\n

                            Digitala sessioner f\u00f6ruts\u00e4tter en stabil internetanslutning och en fungerande enhet. Vi rekommenderar att du testar l\u00e4nk, ljud och kamera i f\u00f6rv\u00e4g.<\/p>\n\n\n\n

                            Om problemet finns hos oss (till exempel v\u00e5r uppkoppling eller plattform) erbjuder vi dig den f\u00f6rlorade tiden vid en tid som vi kommer \u00f6verens om, eller betalar tillbaka den del av sessionen som inte kunde genomf\u00f6ras.<\/p>\n\n\n\n

                            Om problemet finns hos dig hj\u00e4lper vi dig att l\u00f6sa det snabbt, till exempel genom att byta till telefonsamtal. Om sessionen inte kan genomf\u00f6ras g\u00e4ller reglerna i punkt 2 och 3. Om problemet var kortvarigt och tillf\u00e4lligt kan vi, efter eget gottfinnande, erbjuda dig den f\u00f6rlorade tiden. Vi kan avst\u00e5 fr\u00e5n att erbjuda f\u00f6rlorad tid om tekniska problem uppst\u00e5r upprepade g\u00e5nger.<\/p>\n\n\n\n

                              \n
                            1. Om du inte kan komma<\/li>\n<\/ol>\n\n\n\n

                              Om du blir sjuk eller av n\u00e5gon annan anledning inte kan komma, kontakta oss s\u00e5 snart som m\u00f6jligt. N\u00e4r det \u00e4r m\u00f6jligt f\u00f6rs\u00f6ker vi hitta en ny tid.<\/p>\n\n\n\n

                                \n
                              1. Om vi beh\u00f6ver boka om eller st\u00e4lla in<\/li>\n<\/ol>\n\n\n\n

                                Om vi beh\u00f6ver \u00e4ndra eller st\u00e4lla in en bokad tid kontaktar vi dig s\u00e5 snart som m\u00f6jligt och erbjuder en ny tid. Om vi inte kan genomf\u00f6ra den bokade tj\u00e4nsten har du r\u00e4tt till \u00e5terbetalning av det du har betalat f\u00f6r den del som inte genomf\u00f6rdes, i den utstr\u00e4ckning som f\u00f6ljer av till\u00e4mplig lag. \u00c5terbetalning sker inom 14 dagar med samma betalningsmetod som du anv\u00e4nde.<\/p>\n\n\n\n

                                  \n
                                1. Paket och l\u00f6pande coachning<\/li>\n<\/ol>\n\n\n\n

                                  Ett paket med sessioner g\u00e4ller fr\u00e5n den dag avtalet ing\u00e5s: 6 m\u00e5nader f\u00f6r paket med 3 eller 5 sessioner och 12 m\u00e5nader f\u00f6r paket med 10 sessioner. Alla sessioner m\u00e5ste bokas och anv\u00e4ndas inom denna tid. Sessioner som inte har anv\u00e4nts n\u00e4r perioden har g\u00e5tt ut upph\u00f6r utan \u00e5terbetalning, men kan f\u00f6rl\u00e4ngas efter v\u00e5rt gottfinnande, till exempel vid sjukdom. Paketen \u00e4r personliga och kan inte \u00f6verl\u00e5tas till n\u00e5gon annan. Eventuell bindningstid och upps\u00e4gningstid f\u00f6r l\u00f6pande coachning anges n\u00e4r du bokar.<\/p>\n\n\n\n

                                    \n
                                  1. \u00c5ngerr\u00e4tt<\/li>\n<\/ol>\n\n\n\n

                                    Om du \u00e4r konsument och bokar en tj\u00e4nst p\u00e5 distans, till exempel via v\u00e5r webbplats eller e-post, har du i regel 14 dagars lagstadgad \u00e5ngerr\u00e4tt fr\u00e5n den dag avtalet ing\u00e5s, enligt lagen om distansavtal och avtal utanf\u00f6r aff\u00e4rslokaler (distansavtalslagen). Du utnyttjar \u00e5ngerr\u00e4tten genom att skicka ett skriftligt meddelande till oss, till exempel via e-post.<\/p>\n\n\n\n

                                    Har du bett oss att p\u00e5b\u00f6rja tj\u00e4nsten under \u00e5ngerfristen och sedan \u00e5ngrar dig, ska du betala ett proportionerligt belopp f\u00f6r det som hunnit utf\u00f6ras fram till dess. Om en tj\u00e4nst har fullg\u00f6rts helt och du uttryckligen har samtyckt till att den p\u00e5b\u00f6rjas under \u00e5ngerfristen, upph\u00f6r \u00e5ngerr\u00e4tten. N\u00e4r du bokar ber vi dig bekr\u00e4fta skriftligt, till exempel genom att svara p\u00e5 v\u00e5rt e-postmeddelande, att du beg\u00e4r att tj\u00e4nsten p\u00e5b\u00f6rjas inom \u00e5ngerfristen.<\/p>\n\n\n\n

                                    \u00c5ngerr\u00e4tten g\u00e4ller inte f\u00f6r tr\u00e4nings- och Movement & Fascia-pass som \u00e4r bokade till en best\u00e4md dag och tid, eftersom det \u00e4r fritidsaktiviteter som tillhandah\u00e5lls en best\u00e4md dag. F\u00f6r dessa pass g\u00e4ller i st\u00e4llet avbokningsreglerna i punkt 2. F\u00f6r \u00f6vriga tj\u00e4nster g\u00e4ller den lagstadgade \u00e5ngerr\u00e4tten om inget undantag \u00e4r till\u00e4mpligt.<\/p>\n\n\n\n

                                    \u00c5ngrar du dig p\u00e5 ett paket betalas sessioner som har genomf\u00f6rts, eller som \u00e4r bokade till en best\u00e4md dag och tid, med paketpriset delat p\u00e5 antalet sessioner i paketet. Resterande belopp betalas tillbaka inom 14 dagar med samma betalningsmetod som du anv\u00e4nde.<\/p>\n\n\n\n

                                    Ingenting i denna policy begr\u00e4nsar de r\u00e4ttigheter du har som konsument enligt lag.<\/p>\n\n\n\n

                                      \n
                                    1. Kontakt<\/li>\n<\/ol>\n\n\n\n

                                      Genuint \/ Liv T\u00f6rnqvist (handelsbolag), org.nr 969799-5083<\/p>\n\n\n\n

                                      E-post: info@genuint.nu<\/a><\/p>\n\n\n\n

                                      Adress: Brok 55, 471 93 K\u00e5llek\u00e4rr, Sverige<\/p>\n\n\n\n

                                      Om du \u00e4r missn\u00f6jd, kontakta oss f\u00f6rst s\u00e5 att vi tillsammans kan f\u00f6rs\u00f6ka hitta en l\u00f6sning. Vi deltar f\u00f6r n\u00e4rvarande inte i Allm\u00e4nna reklamationsn\u00e4mnden (ARN). F\u00f6r allm\u00e4n r\u00e5dgivning kan du kontakta Konsumentverket (konsumentverket.se) eller Hall\u00e5 konsument (hallakonsument.se).<\/p>\n\n\n\n

                                      Genuint.nu \u00e4r en del av Brokling handelsbolag.<\/p>","protected":false},"excerpt":{"rendered":"

                                      Booking & Cancellation Policy \/ Boknings- och avbokningspolicy Booking & Cancellation Policy Last updated: 2026-10-22 Version p\u00e5 svenska efter den engelska. This Booking & Cancellation Policy applies to live services booked with Genuint \/ Liv T\u00f6rnqvist, a trading partnership (handelsbolag), org. no. 969799-5083 “Brokling handelsbolag” (\u201cwe\u201d, \u201cus\u201d). The services covered are Personal Training, Nutrition coaching, […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-629","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"brizy_media":[],"_links":{"self":[{"href":"https:\/\/genuint.nu\/sv\/wp-json\/wp\/v2\/pages\/629","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/genuint.nu\/sv\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/genuint.nu\/sv\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/genuint.nu\/sv\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/genuint.nu\/sv\/wp-json\/wp\/v2\/comments?post=629"}],"version-history":[{"count":6,"href":"https:\/\/genuint.nu\/sv\/wp-json\/wp\/v2\/pages\/629\/revisions"}],"predecessor-version":[{"id":1157,"href":"https:\/\/genuint.nu\/sv\/wp-json\/wp\/v2\/pages\/629\/revisions\/1157"}],"wp:attachment":[{"href":"https:\/\/genuint.nu\/sv\/wp-json\/wp\/v2\/media?parent=629"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}